Health, Safety and Environment
Maire Tecnimont's primary corporate objective is to understand its customers’ needs and expectations and to ensure that these are satisfied. During the lifetime of a project each operating company continuously interacts with its clients in order to ensure optimum performance and to meet the quality standards required by them. We measure customer satisfaction regularly through interviews on- and off-site and systematically analyse and discuss the results to improve constantly the quality of our activities. As an integrated group, Maire Tecnimont has adopted common quality management tools and systems with shared goals. The operating companies' management systems comply with ISO 9001:2000 and are periodically assessed by international certifying bodies (DNV, TUV) and customers. Moreover, the corporate quality managers, as management representatives, provide for the auditing of the whole system by internal qualified auditors. In 2007, more than 150 audits were completed in all operating centres (including construction sites). No major nonconformities were identified, confirming our operational targets and the performance of the system itself. Product quality is systematically measured and compared with defined performance targets through statistical data relevant to design, procurement and construction.